Standard Chartered Bank Abuja Recruits Personal Financial Consultant

Job Description

The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customer’s needs and providing them with the right product & service solution from the full range of Consumer Banking products offered. 
In addition to acquiring new to bank customers, the role holder will manage an assigned portfolio of high value customers segment to further deepen existing relationships and grow share of wallet / potential value within the Bank.
It is expected for the role holder to be customer centric and provide excellent customer service to complete customers experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products

Key Roles & Responsibilities

Client Acquisition & Value Management (Required)
*Solicit new to bank customers
*Extend existing customers relationships into additional / new product areas  
*Grow & improve customers value and profitability by engaging & deepening existing customers relationships
*Convert customer leads to sales
*Generate potential new leads for other parts of bank  e.g. Private Bank
Client Acquisition & Value Management (Excellence)
*Successfully improve & continuously grow customer value & portfolio size by deepening existing customer relationships
*Successful and consistent conversion of leads to sales
*Upgrade potential customers to Excel and Private Banking
Consultative & Needs Based Selling (Required)
*Consultative selling of multiple standard products to customers based on identified needs
Consultative & Needs Based Selling (Excellence)
*Refer to product specialists to advise and promote more complex products based on identified needs
Relationship Mgmt (Required)
*Proactively engage customers, establish & deepen relationship
*Qualify customer requirements appropriately
*Provide advice on potential financial solutions based on identified needs
*Provide advice and respond appropriately to less complex queries
Relationship Mgmt (Excellence)
*Build on existing relationships to grow/ and develop customers portfolio
*Continuous engagement and build emotional connection with customers
*Cultivates a customer pipeline
*Anticipate  future basic product needs given analysis of current state
Transaction Processing (Required)
*Accurately process transaction documentation
Transaction Processing (Excellence)
*Identify opportunities for transaction processing improvements

Qualifications & Skills

Credit Risk Analysis (INTRODUCTORY)
Customer Relationship Management (Core)
Data Conversion & Reporting (Core)
Legal & Regulatory Knowledge (Core)
Market / Competitor Knowledge (Core)
Product knowledge (Core)
Risk Management (Core)
Needs profiling & analysis (Core)
Negotiation & Objection Handling (Core)
Needs Based / Consultative Sales Skills (Core)
Excellence in Role:
Credit Risk Analysis (Core)
Customer Relationship Management (Advanced)
Product knowledge (Advanced)
Needs profiling & analysis (Advanced)
Needs Based / Consultative Sales Skills (Advanced)
Additional Job specific skill or knowledge area;
Social / Networking skills
Phone based conversation skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.



HOW TO APPLY: STEPS

1. Click here to Visit the Portal
2. Under Posted, select "Last Month"
3. Under Location, Select "Nigeria – SCB"
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5. Click on the relevant vacancy from the search results

BAOBAB NGO (Women's Human Right) Recruits Executive Director in Nigeria

BAOBAB For Women’s Human Rights is a non governmental organization which focuses on women’s legal rights issues under the three systems of law in Nigeria– customary, statutory and religious laws. BAOBAB operates from a national office in Lagos with outreach teams in 14 states across Nigeria. The organization works with women, legal and paralegal professionals, human rights NGOs and members of the general public.
Purpose of position
The executive director will provide effective leadership through formulating and ensuring execution of BAOBAB’s national and global programmes within the strategic guidelines formulated by the BAOBAB Board of Directors. This will be done through working with National Outreach Teams, allies and other civil society organisations with the goal of ensuring that women’s human rights are concretised in the everyday lives of women, whether under secular, religious or customary laws and rights regimes. The post holder reports to BOABAB’s Board of Directors.
Main responsibilities
Leadership Lead, motivate, and manage the BAOBAB for Women’s Human Rights senior management and leadership team (SMT). Ensure effective performance management of the SMT, and effective staff development, training, and performance reviews throughout the organization. Lead, motivate and coordinate the National Outreach Teams, in order to achieve the objectives of BAOBAB nationally and globally.
Pro-actively manage and ensure buy-in for continuous change processes within BAOBAB to address continuous changing contexts, risks and opportunities.
Strategic direction Ensure formulation and execution of BAOBAB’s strategic direction, in consultation with staff and National Outreach teams, and within the guidelines and policies approved by the Board, in order to realise BAOBAB’s objectives.
Representation and Communication Represent BAOBAB in various fora and with diverse constituencies, in order to maximise the public profiling and positioning of BAOBAB’s vision and activities.
Programme design Ensure formulation and execution of the programme design, in consultation with staff and National Outreach Teams in order to realise the strategic direction of BAOBAB nationally and globally.
Monitoring Ensure monitoring of BAOBAB’s presence and activities in the external environment, in order to continuously evaluate BAOBAB’s impact and the changing global trends, in order to adapt the strategic direction, programme and/or activities as necessary.
National Outreach Team support Ensure formulation and execution of a strategy for National Outreach Team’s development and support, and monitor their activities and performance.
Budgeting and financial control Ensure the formulation of the BAOBAB budget and the appropriate management of finances in order to ensure the delivery of the programme, transparency and accountability.
Resource Planning Ensure the prioritisation and delivery of people, infrastructure and financial means, in order to enable optimal operations of BAOBAB.
Fundraising Ensure that sufficient funds are raised to enable BAOBAB to execute its programme by playing an active role in international major gift fundraising with wealthy individuals and grant giving foundations to achieve large donations.
Skills and Qualifications
Required: Proven ability to provide inspirational leadership Strategic thinking and the ability to translate strategy into cutting edge campaigning and other organisational outputs. Effective communication and public speaking skills as a key spokesperson of BAOBAB Strong leadership and people skills (team builder and team player) Fluent English (verbal and written) At least five years senior management experience, preferably in an strong NGO Strong budgeting and financial control skills and experience Negotiation and networking skills Experience with managing organizational change and capacity building Strong ability to ensure that the financial aspects of the organisation (strategic budgets, financial systems) are appropriately managed, and, to implement and supervise control systems and ensure transparence and accountability. Objectivity and ability to balance conflicting needs/interests of the organization and exercise decisive leadership where necessary Ability to manage a heavy workload, frequent travel, and irregular hours Familiarity with ICT tools
Desirable: Experience working and living in a more than region of Nigera and/or multi-cultural and diverse settings Good knowledge of several of the following: women’s human rights women’s rights in religious (Muslim and Christian) and customary laws gender analysis global economic, political, technical and social trends the environmental and other global social movements gender and poverty issues Experience in soliciting major gifts for an NGO, or experience in negotiating at senior levels resulting in significant new income to an organisation Skills in crisis prevention and problem resolution Fluency in at least one or more languages (in addition to English)
How to apply: Please send a CV, motivational letter and the names and contact information of three references to Emily at applications@missiontalent.com by 30 August 2011. Please write ‘Baobab ED’ in the subject line of the email. We regret that only shortlisted candidates will be responded to. Please do not contact BAOBAB directly.