Standard Chartered Bank Abuja Recruits Teller Services Manager

Location: Nigeria
Company: Bank
Job Description

-Observation of queue time and length and length and taking action as needed to capacitise serving counters and/or managing customer traffic.
-Ensure that branch premises are maintained to the specific standard.
-Manage or recommend workflow changes for greater efficiency.
-Resolving investigations and enquiries initiated by customer enquiry to the specified standard .
-General reconciliations and compliance activities (which can be individually assigned) which may typically include:-
      – ATM cash loading
      – Dual control of cash function
      – Control of security stationery
- Review of processing entries and vouchers
-Management of vault cash holding
-Dual vault custodian
-Follow-up with customers for checkbook and retained ATM card collection
-Review of reconciliation proofs for daily control as well as surprise audit proofing
-Preparation of service quality, Compliance Certificate & Productivity management reports and other regulatory returns
-Rectification of internal controls issues
-Staff supervision, coaching and training – daily organization of workfkow/breaks and staff levels, and coaching/training where necessary for improved performance
-Sales referrals – where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff

Key Roles & Responsibilities

Improve response time to service delivery failures to internal and external customers by achieving 98% reporting and escalation of all issues.
• Ensure an efficient operational platform for effective service delivery.
• Ensure that interdepartmental dependencies are well managed by adhering to Service Level Agreements to reduce conflicts
• Ensure full compliance with Group policies and codes including KYC/KCSA/KRI/CRM requirements
• Ensure and demonstrate effective implementation  and usage of OR Toolkits:

Qualifications & Skills

B.Sc University degree (2:2 Minimum)
- 4 Years Banking Operations experience
- Strong interpersonal and communication skills
- Strong knowledge of administrative procedures
- Good knowledge of transaction processes
- Demonstrate a highly customer oriented focus
- Knowledge of bank policies and products
- People management skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
HOW TO APPLY: STEPS

1. Click here to Visit the Portal
2. Under Posted, select "Last Month"
3. Under Location, Select "Nigeria – SCB"
4. Click Search
5. Click on the relevant vacancy from the search results

Associate/Operations Research Advisor at The United Nations Organisation

The International Health Division is committed to the improvement of health and healthcare delivery around the world. Serving both the public and private sectors, our efforts include health policy research and evaluation, health promotion and disease prevention, health finance, and health systems management. Our impact is felt in policies that ensure healthcare access for women, children, and individuals with special needs, in strengthening health infrastructures, and HIV/AIDS solutions.
Minimum Qualifications: MA/MBA (7 – 10) years of experience OR PhD (4 – 6) years of experience OR the equivalent combination of education and experience.
Job Responsibilities: Partnerships for Transforming Health Systems (PATHS2) is a six-year, DFID funded project that aims at assisting the government of Nigeria, at the federal and selected states levels, to improve utilization of its own resources to expand access to and utilization of quality health care services. PATHS2 has a wide scope of systems strengthening interventions that range from improving performance of the public sector’s capacity to assume its stewardship role to the introduction of evidence-based, scaleable and replicable service delivery and health financing models at multiple levels of the health system. In order to allow for measuring the effectiveness, scalability and replicability of these interventions, PATHS2 will develop and implement an operations research strategy that supports the technical interventions being implemented. The OR strategy will povide for high quality health systems research evidence both to support the design of interventions (literature reviews, formative research) and larger scale studies to assess the impact of the project’s health system strengthening inputs. This necessitates the presence of a full time health systems research expert who can guide the design and implementation of OR activities, monitor measurement and data collection and ensure quality, accuracy and representation of results. Specifically, the OR advisor will be in charge of:
Under the direct supervision of the M&E team leader, coordinates the development, review and finalization of an OR strategy based on the program’s planned interventions and the logical framework. Works in close collaboration with the Deputy National Program Manager (Technical), technical and state team leaders and identifies specific OR interventions. Coordinates the development, costing and implementation of annual OR plans. Monitors the implementation, and assures the quality of all aspects related to the implementation of OR activities in the field. Identifies local resources – agencies and potential consultants – who are capable of implementing OR, or specific elements such as data collection, analysis and statistical data processing. Initiate agreements, subcontracts and/or grants with eligible agencies and personnel to carry out specific OR related tasks. Liaises with the technical advisors at the home office and plans jointly for future technical assistance needs, data reviews, report finalization, dissemination to national (Nigerian) and international audiences, and publishing research results in peer-reviewed journals .
Skills Prerequisites: Masters Degree or PhD Degree in Public Health, Health Economics, Health Policy, Business Administration, Management, Public Administration or other relevant field. 7-10 post Masters degree or 4-6 post PhD degree years of relevant professional experience in health systems research, quantitative and qualitative research.
Seven or more years of international experience, preferably in Sub-Saharan Africa. Past experience in Nigeria is highly desirable. Experience of publishing in international journals Demonstrated experience in data analysis and the use of statistical analysis software. Demonstrated leadership skills. Excellent writing, computer, management and organizational skills.
PLEASE APPLY ONLINE: http://jobs-abtassociates.icims.com/ to job requisition #5839