Position: Service Manager - Aftermarket
Location: Lagos
Ref: 09-SM201301
(Aftermarket Department)
Job Outline:
- To manage day to day service activity at the defined location, and deliver world class customer support in our Field Service and Workshop operations
Responsibilities
- Full accountability for Field Service and Workshop productivity towards the growth of service business and achieving annual Sales and Profit target for both operations.
- Fully implement the Cummins Quickserve service strategies, ensuring the core objectives of getting it right 1st lime 90% of the time and being at the service point within 24hrs of complaint.
- Ownership and enforcement of all Service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite.
- Lead, manage and motivate Service Centre employees including recruitment, control and discipline in accordance with company procedures and in conjunction with the HR department.
- Ensure improvement/development plans are in place to correct any operational “off plan” or performance issues
Education /Professional Certification
- Proven record in relevant business disciplines, to include, general management skills, people development, and customer relationship management
- Proven record in service management, and operational capability
- Proven record and ability to lead, motivate, and effective people communication at all levels
- Relevant product or industry knowledge
- Customer relationship management and development
Education /Professional Certification
- University, or equivalent degree in Mechanical Engineering or related discipline
- Possession of relevant certification and membership of relevant professional body will confer advantage.
Experience
- Minimum of 10 Years of relevant industry experience with at least 3 years in similar position is required
- MBA and Understanding ability to drive field service will confer distinctive advantage.
Position: Distributor Functional Service Engineer (DFSE HHP)- Aftermarket
Location: Lagos
REF: 10-DFSE201301
(Aftermarket Department)
Job Outline:
- A senior Technical Engineer position to lead local technical investigations of early problems notification, identification and correction activities
Responsibilities
- Direct/lead the initial on-site investigation of issue, consults with Global Factory DFSE to review results of initial investigation and develop any further action plans if required
- Play lead role in local technical investigations after all published technical resources have been exhausted by the local branch
- Actively use the Product Incident Report (PIR) system to report and document early warning, reliability, durability and cost of coverage issues (component failures / performance failures / service tools / repair procedures)
- Stay up to date on latest technical information through resources such as CTN broadcasts monthly infant care / DFSE phone calls
- Proactively plan out investigation (testing needed/conditions/equipment required) Including Proper Troubleshooting and Diagnostics as per QSOL TT Trees.
Requirement
- Preference is for dedicated individual with high technical quality/credibility
- Individual should have a minimum five years’ experience and a basic knowledge of the Cummins distributor service department operation.
- Knowledge of Cummins product lines and Cummins troubleshooting skills and procedures
- Strong mechanical, electrical / wiring, electronics knowledge and hands-on experience
- Strong problem solving skills and ability to cany out technical investigations Strong computer skills (PC programs – Word, Excel, etc ; Cummins applications – INSITE, Lotus Notes, etc.
Education /Professional Certification
- University, or equivalent degree m Mechanical Engineering and possession of relevant certification and membership of relevant professional body will confer advantage.
To apply, send cover letter and resume quoting JOB REF. NUMBER as the MAIL SUBJECT to: recruitment@kendorconsulting.com on or before 4th February, 2013
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