Standard Chartered Bank Abuja Recruits Teller Services Manager

Location: Nigeria
Company: Bank
Job Description

-Observation of queue time and length and length and taking action as needed to capacitise serving counters and/or managing customer traffic.
-Ensure that branch premises are maintained to the specific standard.
-Manage or recommend workflow changes for greater efficiency.
-Resolving investigations and enquiries initiated by customer enquiry to the specified standard .
-General reconciliations and compliance activities (which can be individually assigned) which may typically include:-
      – ATM cash loading
      – Dual control of cash function
      – Control of security stationery
- Review of processing entries and vouchers
-Management of vault cash holding
-Dual vault custodian
-Follow-up with customers for checkbook and retained ATM card collection
-Review of reconciliation proofs for daily control as well as surprise audit proofing
-Preparation of service quality, Compliance Certificate & Productivity management reports and other regulatory returns
-Rectification of internal controls issues
-Staff supervision, coaching and training – daily organization of workfkow/breaks and staff levels, and coaching/training where necessary for improved performance
-Sales referrals – where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff

Key Roles & Responsibilities

Improve response time to service delivery failures to internal and external customers by achieving 98% reporting and escalation of all issues.
• Ensure an efficient operational platform for effective service delivery.
• Ensure that interdepartmental dependencies are well managed by adhering to Service Level Agreements to reduce conflicts
• Ensure full compliance with Group policies and codes including KYC/KCSA/KRI/CRM requirements
• Ensure and demonstrate effective implementation  and usage of OR Toolkits:

Qualifications & Skills

B.Sc University degree (2:2 Minimum)
- 4 Years Banking Operations experience
- Strong interpersonal and communication skills
- Strong knowledge of administrative procedures
- Good knowledge of transaction processes
- Demonstrate a highly customer oriented focus
- Knowledge of bank policies and products
- People management skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
HOW TO APPLY: STEPS

1. Click here to Visit the Portal
2. Under Posted, select "Last Month"
3. Under Location, Select "Nigeria – SCB"
4. Click Search
5. Click on the relevant vacancy from the search results